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Terms & Conditions

Delivery Policy
Delivery is 7-10 working business days. Due to our short processing time, we will not be able to make any changes once your order has been placed. Once your order is processed you will receive an email confirmation. You will be emailed tracking information once your order leaves our warehouse.

For international shipping, please contact us at and shipping time will be advised accordingly.



Shipping Service
Please note that we do not deliver to P.O. boxes or hotels. Customers should be responsible for any tax fee.

A signature is required for all deliveries, regardless of any waivers you may have with the shipping company. The person listed on the invoice is required to sign for receipt of the package. All deliveries are made on weekdays, Monday to Friday.



Shipping Charges
We offer weight and location-based shipping at Levanzo Online Store. Upon purchasing any items at Levanzo Online Store, you can enjoy low cost shipping with our designated courier. You can also pick up your order at Levanzo physical store. In addition, we shall not be liable for any damage or loss occurred during shipping. Shipping is currently restricted to Malaysia addresses only.



Return Policy
Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:


  • You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
  • And the general requirements for returns are as follows:
    • You have proof of purchase (order invoice number and receipt).
    • The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
    • The product must not have been used or installed or had any data inputted.



Return Policy Exceptions

Unfortunately, we cannot offer a refund or exchange on the following items:


  • Selected shelf-life products
  • Special order or custom-made products
  • Any product/s specifically cut to size at your request



*Please be informed that there are goods/products that are strictly not returnable & refundable, due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good/product may vary accordingly. At Levanzo, we take this great measure to ensure the highest quality of goods/products to all customers.